TroopTrack Product Updates

Out of the Office 2018-06-28

We wanted to let everyone know that we will be out of the office all day on Friday, June 29, as we will be attending Spencer's brother's wedding out of town. We will resume our normal hours on Monday. :)


Correcting the AHG Awards 2018-05-29

Two weeks ago, we posted on the Community that we were going to be fixing the requirements for the AHG awards: This is to address two issues. First, when sub-requirements for one level required girls to complete multiple other requirements (ex: Explorers need to complete 7-9, and requirement 7 is to complete requirements 1-2), we placed those sub-sub-requirements appropriately with the sub-requirement that they belonged to. Secondly, a user commented on the previous post and let us know that (per AHG National), requirements for another level cannot be repeated as electives for another level, except where specified (ex: Tenderhearts need to complete 1-3, so Explorers can only use 1-2 to fulfill requirement 9, while Pioneers and Patriots can't use any of them as electives).

Due to the way the system is set up, this will mean creating new versions of the awards and "retiring" the previous versions. This will allow the existing versions to continue functioning properly (so that we don't break anyone's achievement pages), while also making sure that the updated/corrected version is what people are adding/using from this point forward.

Before performing a massive overhaul of all of the badges, we wanted to let you know that we are testing it on one badge only first (across all levels). We have chosen the Photography badge to test. The new award will show up with two asterisks after the name, like this: Photography (T)**. We have retired the previous versions.

We are posting this on the Community, the Facebook page, and the Product Updates of the website in order to obtain feedback on the implementation of this with just the Photography badge, before we started overhauling all of the awards. If you notice any problems or have any additional feedback to share regarding this issue, please reply directly to this post (on Facebook and the Community) or send an email to me at :)


25 May 2018 Update 2018-05-25

Community Link


Vacation Ahead 2018-05-19

Heads up: Kelsie and Spencer will both be on vacation June 1-8. 🏝️ We will not be available to answer emails or phone calls during that time.

Community Link


11 May 2018 Update 2018-05-11

The community post


Several Bug Fixes :) 2018-04-26

Link to Community Post


RSVP from the Event Invitation! :D 2018-04-11

You can now RSVP straight from the event invitation emails! This has been one of the most-requested features for a while, and we’re excited that it’s finally arrived.

From now on, each event invitation email will include one link to view the event and several other links to RSVP to the event. And coolest of all: none of those links require you to login! Even users without a username and password can RSVP to events straight from the email.

The links use a special token that only gives access to viewing the event and RSVP’ing to the event. The token doesn’t give access to other actions like editing the event or viewing user information. To do anything besides view the event and RSVP you'll need to log in.

When you click on one of the RSVP links we record your RSVP choice and show you the event details. This way you can confirm that the RSVP was saved. Also, if you need to RSVP for several other people you can do it all on one page.

Also, we updated the RSVP box. You can now select the RSVP option right on the event details page. It’s a lot easier to RSVP for multiple people this way!

However, most of these shiny new features don’t apply to events with fees. For events with fees, you can still view the event details without logging in, but in order to RSVP and pay the fee you’ll need to log in. A future update may make it possible to pay event fees without logging in.

See the Community post for screenshots: RSVP from the Event Invitation! :D


Schedule Update This Week 2018-04-03

We apologize in advance for any difficulty you may have in reaching us this week (April 2 through April 6). Spencer and I (Kelsie) are closing on a house this afternoon and packing/moving, so we will be out of the office for part of today and all of Friday. We are doing our best to maintain normal hours the rest of the time, but may not always be able to do so. We will be back to normal next week. Thank you for your patience! :)


19 March 2017 Updates 2018-03-19

We updated some more stuff! :)


Photos Fixed! 2018-03-05

On Friday, 2 March 2018, we made some changes to the site in order to improve security that broke the ability to access documents and pictures uploaded to our site. We worked on this over the weekend, and Dave fixed the problem yesterday morning. Troop Documents and Photos are fully operational again. We apologize for this issue, and we're grateful for the kind heads-up our user gave us in the first place. You guys rock!


Feb 12 Update: No More Quarter! 2018-02-12


February 2nd Updates 2018-02-02

We hope everyone is having a great afternoon! :) Here are some new updates to the site that just went live today! Woohoo!

Happy February, everyone!


11 Jan 2018 Update 2018-01-11

We released some more stuff! :)


Christmas Break Update 2018-01-08

We forgot to mention some updates that were released over the Christmas Break!

We hope your 2018 is off to a great start! :)


Communication Problems 2018-01-03

We've made a fix to the Communications Problems page!

Go to Communicate > Communication Problems to see who has been placed on our Spam, Unsubscribe, or Bounce lists. You can also remove them from those lists.

If someone suddenly stops receiving emails from TroopTrack, check this page. They may have accidentally marked us as spam. You can then click the "Remove Spam Report" button, and they will begin receiving emails again.


Only product updates after September 2014 appear here.