TroopTrack Product Updates

4 Dec 2017 Update 2017-12-04

More updates!


Missing Service Hours 2017-12-04

We posted on Facebook and on the Community, but in case you haven't heard, we are working on the missing service hours issue. All service hours not linked to an event on the calendar have been lost. We're working to restore all the service hours from a backup.

You can continue to enter new service hours safely. However, don't re-enter any of the lost hours, or they'll end up duplicated when we restore them.


9 November 2017 2017-11-09

Time for another update!

  1. We have a new address: 220 Fort Worth Highway, Suite 650, Weatherford, TX 76086 (we moved to a different suite).
  2. We changed the TroopTrack sign-up form to help people understand they’re signing up for a troop account and not an individual account. Hopefully that will reduce confusion for our newest users.
  3. We sped up the page for showing an event’s details (one of the most frequently accessed pages) by a little bit. Another speed-up is in the works.
  4. TroopTrack subscription emails come from Kelsie now. Isn’t she great? :)

Invites and Reminder Fix 2017-11-02

We fixed the issues with sending invites and reminders, and now you can edit when they get sent out even after creating the event! Also, this let us implement a commonly requested feature: you can now re-send invites anytime you want by setting "Send Invites When" to today.


30 October 2017 Update 2017-10-30

Time for another update!

  1. Photos from newer cameras were sometimes getting rotated when uploaded to TroopTrack. This bug has been squashed.
  2. BSA users (packs, troops, crews, ships, and posts) can edit when achievements were reported to council. This already worked for BSA troop ranks and merit badges, but it wasn’t working for any other achievements.
  3. Public websites are now accessible for a month after your TroopTrack subscription expires.
  4. On a user’s profile page, under Achievements, the PDF created by clicking the print icon for an achievement will include the achievement’s notes.

25 October 2017 Update 2017-10-25

We’ve released more updates! These were actually put into production yesterday.

  1. Users can export their data in the same format our spreadsheet importers use. Just go to Support > Spreadsheet Import/Export.
  2. Don’t send invites or reminders to users who’ve RSVP’d “no”
  3. Make it clear that the Send Invites When and the Send Reminder When fields of an event can’t be changed after the event is created. (Temporary change)

20 Oct 2017 Update 2017-10-20

We’ve left out some recent updates! Here’s the whole list:

1) Make money deposits more consistent

2) Created a page for requesting user transfers from one troop to another (Support > Request Member Transfer)

3) Make it easier to select trainings by adding a search field to the form

4) When recording award progress for event attendees, show the attendees at the top of the list of people

5) Include retired merit badges in the Eagle Report

6) Improve the process of creating TurboNET Advancement Report pdf’s

7) Make it so editing a user’s patrol updates the user’s level, if applicable

8) Users can merge user accounts from the mobile site

9) Fix a bug where some users couldn’t record attendance

10) Fix a bug where some patrols couldn’t be edited

11) Fix a bug where some users couldn’t view their photo albums

12) Fix a bug where users couldn’t upload photos

13) Fix typo: “Monthy” => “Monthly”


Various Updates 2017-09-29

Happy Friday Everyone!

This morning we released a number of improvements:

1) We added "Credo Mobile" to our list of carriers for sending text messages

2) For BSA troops, we added the Whittling Chip and 50 Miler Award to the list of awards you can sync via TurboNET

3) We added an explanation about troop document access levels to make them less confusing.

4) Announcements on the dashboard are no formatted nicely to match the way they look in the editor.

Have a great weekend!


Training importer & more 2017-09-21

Good morning. We just released a few improvements:

1) The dashboard now focuses on current level award and recent awards

2) Spencer added a new training importer

3) Users of the beta inbox can reply directly to emails

4) Incomplete training trackers no longer show expiration dates

5) Troops using the beta inbox feature can now send emails directly to their mailboxes using email clients like Outlook, Gmail, etc.

Happy Thursday!


Bug Fixes and an Announcement 2017-08-29

Over the last couple of days we've released a number of bug fixes:

1) The bulk privileges screen now improves users who are not assigned to a patrol

2) In certain cases event schedules weren't appearing on calendars. This is fixed.

3) Some troop documents were not visible to some users. This is fixed.

4) The achievements filter was behaving inconsistently. This is fixed.

5) Award types in the achievements filter are now sorted by name.

We have also officially began working on the next version of the TroopTrack UI. This project has the code name "Samwise" and we will be posting screenshots, videos, etc. on The main changes you will see are:

1) Modernization of the TroopTrack user interface. It will have a more modern look and feel.

2) It will be super fast. For the techies out there, we will be moving from a server-side HTML architecture powered by Ruby on Rails to a client-side UI built in React with Typescript backed by an API powered by Ruby on Rails.

3) We are replacing the thick menu header with a "drawer" on the side. This will give you more vertical space and looks really nice.

4) Support for some offline capabilities. No internet? So what! Certain read-only pages will keep working anyway.

We're very excited about this and will keep you posted.



Update 8-22-17 2017-08-22

Good morning.

Just a few updates:

1. Troop Documents with a blank access level now show up correctly.

2. Girl Scouts can now choose between Service Unit and Troop terminology.

3. All 2016+ cub scout achievements should show up on the TurboNET page now.

4. We made some enhancements to our general importers to improve their functionality.


Update 8-11 2017-08-11

Good afternoon,

A few quick updates.

1. Corrected a spelling error in a message on TroopTrack.

2. Added missing rank info to Detailed Reports.

3. Users can send emails from the new inbox.

Have a great weekend!


Update 8-8 2017-08-08

Good afternoon everyone. A few quick updates.

  1. Web pages require titles now so they don’t get lost or become ghost pages.
  2. The Service Summary report now has the headers for each column
  3. Achievements are calculated better. (some went over 100% and this caused issues)
  4. You can now set an access level on Troop Documents. When you set an access level on a document, only that level and above can see it now.

Thanks and have a nice day!


Update 7-6 2017-07-06

Good morning everyone!

A few quick updates.

  1. Any orphaned 2015 cub scout requirements with no progress were deleted. If they had progress on them, you may delete them by hand now.
  2. Added incomplete requirements column to Merit Badge CSVs.
  3. The Service Summary in the Participation Book’s CSV button now matches the report.
  4. A couple behind the scenes enhancements and fixes.

Thanks and have a great day!


6-23 Update 2017-06-23

Good morning everyone!

A few things we've been working on over the past several weeks:

1. A few enhancements to our Users importer.

2. Announcements are now scoped to den/patrol.

3. We've added some new options for how you format your newsletters. Including custom announcements being on their own row.

4. Added a new tab to Manage > Members > Merit Badge Counselors to display all MBs without a counselor.

5. TONs of small bug fixes and performance enhancements.

6. Cub Scout awards are still a work in progress. They should default to 2016 awards now.

7. Copy event feature is now available. From the Details & RSVP page, you can copy an existing event into a new event with everything except the attachment.

8. Made some enhancements to the way Detailed Reports were displaying information.

9. If you tried the LDS Beta feature and went back to the other type, there was some lingering terminology (venturing) in places. That's fixed.

10. Made some enhancements to helpdesk reports so the helpdesk can better help you.

Biggest item still on the agenda is finishing out the Cub Scout awards work.

Reminder: The helpdesk will be closed on Fridays during the summer.

Thank you and have a great day!


Only product updates after September 2014 appear here.