Feb 12 Update: No More Quarter!

  • No more quarters! We’ve officially removed the $0.25 TroopTrack transaction fee on all credit card payments. Woohoo!
  • Meeting Schedules can be used to create past events. Before they could only create future events.
  • We update who is invited to events more quickly; before it was a very slow operation. This isn’t a super visible change, though. The main difference you might notice is that the newsletter preview and the event details pages load faster.
  • Also, for about an hour and a half this morning creating events was broken; we’ve fixed that.
  • Edit: Oops, we forgot one: using Stripe to pay by credit card was broken; it's fixed now.

February 2nd Updates

We hope everyone is having a great afternoon! :) Here are some new updates to the site that just went live today! Woohoo!

  • We restored the “Snorkeling” merit badge (even though it isn’t a real merit badge), so that we didn't break the achievements pages of some of our scouts anymore.
  • All events that were set to send invitations/reminders “zero days” before the event were reset to never send invitations/reminders, so you will stop getting invites on the day of an event for things that shouldn't have sent anything at all. This also fixed some problems with recording attendance for those events.
  • With online payments, if it’s set to have the Troop pay the fees, this now includes the $0.25 TroopTrack fee. (We’ll remove the $0.25 TroopTrack fee entirely pretty soon.)
  • The completion dates for repeated awards are now being calculated correctly. Before this update, we would give them each the same auto-calculated completion date.
  • If a Patrol/Den/Unit has spaces in its name (like “Thunder Birds”) its magic mailing list email (like “thunder-birds@trooptrack.com” or “thunder-birds@some_troop.trooptrack.email”) didn’t work. This has been fixed.
  • Editing the “Send Invites/Reminder When” parts of an event is now simpler.

Happy February, everyone!


11 Jan 2018 Update

We released some more stuff! :)

  • Fix issue where event invites were getting set to send "0 days" before the event. We didn't edit already-created events. If an event says it will send invites "0 days" before the event, you can now change it to never send events if you would like.
  • When using the "Record Awards Progress for Attendees" button on an event, the Bulk Award page’s "Check All" checkbox that now only checks the visible checkboxes
  • Meeting Schedules use the new RSVP options: "RSVP from within TroopTrack", "Handle RSVPs outside TroopTrack", or "RSVPs not required"
  • Destroying a meeting schedule only deletes the future events

Christmas Break Update

We forgot to mention some updates that were released over the Christmas Break!

  • TL Lite users can move people by clicking and dragging on the Members > Patrols page
  • In a user's profile, setting a user's patrol to blank works
  • Deleting custom awards is easier to find: Manage > Settings > Custom Awards
  • Handle "Outside RSVPs" and "RSVP Required" options more clearly for events: use "RSVP from within TroopTrack", "Handle RSVPs outside TroopTrack", or "RSVPs not required" instead.
  • The BSA Troop custom report called "Adult Leadership Report" includes results
  • Make it more obvious that the Record Attendance page is also the place for a leader to record RSVPs
  • Add Xfinity Mobile to our list of cell carriers

We hope your 2018 is off to a great start! :)


Communication Problems

We've made a fix to the Communications Problems page!

Go to Communicate > Communication Problems to see who has been placed on our Spam, Unsubscribe, or Bounce lists. You can also remove them from those lists.

If someone suddenly stops receiving emails from TroopTrack, check this page. They may have accidentally marked us as spam. You can then click the "Remove Spam Report" button, and they will begin receiving emails again.


Holiday Schedule

Merry Christmas! 🎅🎄☃️

The office will close Friday Dec 22 and reopen Tuesday Jan 2.


Service Hours Fixed and Other Updates

The missing service hours have been restored! Yay! We're sorry this ever happened in the first place!

We were able to restore any hours entered before Saturday (11/18) and Sunday (11/19, the day the bug occurred). If service hours were entered on Sunday before the bug occurred, they will need to be re-added. If service hours were added on Saturday, they might need to be re-added. With the exception of those two days, everything else is back up.

Here are some other updates:

  • Scouts can no longer access BSA Merit Badge Counselor lists, per BSA policy
  • Award Cards will once again print at the correct size
  • TurboNET can now upload these BSA Pack awards - Natl Summertime Pack Pin (Tiger/Wolf/Bear/Webelos), Cyber Chip Award (Grades 1-3/4-5), all Nova Cub Scouts awards, and CS Outdoor Activity Awd (Tiger/Wolf/Bear/Webelos)

4 Dec 2017 Update

More updates!

  • We’ve added a known spamming domain to our spam filter
  • Unit types are now sorted alphabetically
  • We fixed a bug where deactivated users were still showing up on some events they had been invited to

Missing Service Hours

We posted on Facebook and on the Community, but in case you haven't heard, we are working on the missing service hours issue. All service hours not linked to an event on the calendar have been lost. We're working to restore all the service hours from a backup.

You can continue to enter new service hours safely. However, don't re-enter any of the lost hours, or they'll end up duplicated when we restore them.


9 November 2017

Time for another update!

  1. We have a new address: 220 Fort Worth Highway, Suite 650, Weatherford, TX 76086 (we moved to a different suite).
  2. We changed the TroopTrack sign-up form to help people understand they’re signing up for a troop account and not an individual account. Hopefully that will reduce confusion for our newest users.
  3. We sped up the page for showing an event’s details (one of the most frequently accessed pages) by a little bit. Another speed-up is in the works.
  4. TroopTrack subscription emails come from Kelsie now. Isn’t she great? :)

Invites and Reminder Fix

We fixed the issues with sending invites and reminders, and now you can edit when they get sent out even after creating the event! Also, this let us implement a commonly requested feature: you can now re-send invites anytime you want by setting "Send Invites When" to today.


30 October 2017 Update

Time for another update!

  1. Photos from newer cameras were sometimes getting rotated when uploaded to TroopTrack. This bug has been squashed.
  2. BSA users (packs, troops, crews, ships, and posts) can edit when achievements were reported to council. This already worked for BSA troop ranks and merit badges, but it wasn’t working for any other achievements.
  3. Public websites are now accessible for a month after your TroopTrack subscription expires.
  4. On a user’s profile page, under Achievements, the PDF created by clicking the print icon for an achievement will include the achievement’s notes.

25 October 2017 Update

We’ve released more updates! These were actually put into production yesterday.

  1. Users can export their data in the same format our spreadsheet importers use. Just go to Support > Spreadsheet Import/Export.
  2. Don’t send invites or reminders to users who’ve RSVP’d “no”
  3. Make it clear that the Send Invites When and the Send Reminder When fields of an event can’t be changed after the event is created. (Temporary change)

20 Oct 2017 Update

We’ve left out some recent updates! Here’s the whole list:

1) Make money deposits more consistent

2) Created a page for requesting user transfers from one troop to another (Support > Request Member Transfer)

3) Make it easier to select trainings by adding a search field to the form

4) When recording award progress for event attendees, show the attendees at the top of the list of people

5) Include retired merit badges in the Eagle Report

6) Improve the process of creating TurboNET Advancement Report pdf’s

7) Make it so editing a user’s patrol updates the user’s level, if applicable

8) Users can merge user accounts from the mobile site

9) Fix a bug where some users couldn’t record attendance

10) Fix a bug where some patrols couldn’t be edited

11) Fix a bug where some users couldn’t view their photo albums

12) Fix a bug where users couldn’t upload photos

13) Fix typo: “Monthy” => “Monthly”


Various Updates

Happy Friday Everyone!

This morning we released a number of improvements:

1) We added "Credo Mobile" to our list of carriers for sending text messages

2) For BSA troops, we added the Whittling Chip and 50 Miler Award to the list of awards you can sync via TurboNET

3) We added an explanation about troop document access levels to make them less confusing.

4) Announcements on the dashboard are no formatted nicely to match the way they look in the editor.

Have a great weekend!